Synopsis
LaundryClerk is a software-as-a-service platform, and therefore does not sell physical goods. We operate solely on a subscription basis, which we believe is fair and advantageous for both the parties involved in the transaction since you only pay as much as you use. Still, things may take a wrong turn and a subscribing laundry may want to discontinue and get a refund. We have you covered for all such contingencies.

Initiating Refund
The refund process works this way: if you decide that you do not want to continue with your LaundryClerk subscription, you can inform us by calling or emailing us requesting discontinuation of the service. To this end, we will  immediately discontinue your service, and also refund you your monies that are still unused within a period of 30 days, regardless of the plan that you have subscribed for. To start a return, you can contact us at [email protected] or call us at +971 (06) 7494687.

Refund Notifications
We will keep you notified both, after we have received your discontinuation request, as well as the details of the refund like the amount that will be refunded after we have analyzed your service usage.

Usage Evaluation
It should be noted that at LaundryClerk we do not evaluate usage based on dates, but on the credits utilized. To take an example, if you have paid AED 112 for the month of September but have used only 100 of your 3000 credits, and you decide to discontinue on the 29th of September, we will refund you for 2900 of the 3000 credits purchased, rather than for 2 of 30 days. Along the same lines, if you have exceeded your purchased credits, you will be liable to pay for the extra credits that you have used. This, we believe, is fair to both sides, none of whom is penalized even after discontinuation of the service. It should be noted, however, that rolled over credits will not be taken into account during refunds. For a full understanding of how credits work, please refer to the understanding credits page.

Note
It should be noted that the refund amount will be credited back on your original payment method. It is important to keep in mind that it can take some time for your bank or credit card company to process and post the refund. Once we have initiated the refund, the onus of refunding the amount to your business account is with your bank or credit card company. You are therefore requested to follow up with your bank or credit card company once you are notified by us that your refund request has been initiated.

Queries?
You can contact us for any return questions at [email protected].